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Thiago Machado is a professional with extensive experience in project management and operational improvements, currently serving as Gerente de Novas Implantações at MetLife Brasil since August 2018. In this role, Thiago focuses on revenue-increasing projects, collaborating with Transformation, Technology, and Operations teams to enable operational models across various sectors. Previous experience includes leadership roles at Amil, where responsibilities encompassed project coordination, system implementation, and process improvements aimed at strategic enhancements such as revenue growth and cost reduction. Educational qualifications include a Bachelor's Degree in Sistemas de Informação and an MBA in Gestão de Projetos, along with multiple specializations in process engineering and Lean Six Sigma.