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Josh Desmarais is a Senior Production Support Engineer at metadata.io since February 2020, specializing in resolving complex technical issues and developing automation scripts to enhance system monitoring and efficiency. Prior to this, Josh served as the Manager of IT & Customer Support at Eat Your Cake! Personal Health Delivery from December 2015 to November 2019, where responsibilities included overseeing IT systems and creating training documentation. Previous experience includes roles at PerfectMIND as both Manager, Quality Assurance Analyst and Senior Quality Assurance Analyst, focusing on feature testing and leading a testing team. Additionally, roles as a Software Quality Assurance Analyst at Intranet Connections and PerfectMIND involved rigorous testing across various environments, while the career began in Technical Support at ChampionsWay Inc. providing Level 1 support.