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Andrea Bianchi, PhD, currently serves as a Customer Success Manager at Sinch Engage since October 2022, with prior experience in the same role at Verizon Connect from August 2019 to October 2022, focusing on strategic business advising and technical project coordination. Previous positions include a PhD Researcher at Universit¨¤ Cattolica del Sacro Cuore, where responsibilities involved qualitative textual analysis and project management, as well as various roles at SAP encompassing enterprise support advisory and partner support. Andrea's early career featured freelance content writing, customer service roles across multiple companies, and an information guide position at the United Nations Office at Vienna. Academic achievements include a PhD in Philosophy from Universit¨¤ Cattolica del Sacro Cuore, as well as coursework in counseling, psychology, and international relations.