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Matt Mitchell is an accomplished professional with extensive experience in customer service management and operations. Currently serving as a Customer Support Manager at MessageMedia since July 2022, Matt has previously held significant roles such as Customer Service Support Manager at Wondersmile and NSW Business Support Team Leader at IPAR Rehabilitation. With a proven track record in managing teams, implementing strategic objectives, and enhancing customer experience, Matt has successfully recruited and trained staff, driven key performance indicators, and developed efficient processes across various organizations. Educational qualifications include a Master's degree in Communication and Media Studies from the University of Sydney and a Bachelor's degree in Business Administration with a focus on Human Resources Management from Western Sydney University.