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Michelle W is an experienced Customer Success Specialist currently employed at MESH/diversity since 2019. Michelle previously served as a Customer Success Manager at FutureVault and Coconut Software from 2017 to 2019, where responsibilities included managing enterprise accounts and driving product adoption. Additional experience includes a Customer Success role at Softchoice from 2014 to 2017, overseeing public sector accounts and leveraging Salesforce for customer management. Early career positions involved customer support at Scotiabank and TELUS Communications from 2007 to 2014, focusing on service delivery and client retention. Michelle holds a diploma in Social Service Work from George Brown College, obtained between 2010 and 2012.