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Edmond Long has extensive experience in desktop and technical support roles across various companies since 1986. Currently serving as a Desktop Support Analyst at Mervyns, responsibilities include providing support for POS systems and troubleshooting issues related to store infrastructure. Prior experience includes senior technical support roles at AT&T Internet Services and Avantos Performance Systems, where expertise included high-level problem resolution for customers and technical troubleshooting. Additional roles at multiple organizations focused on desktop support and systems configuration, demonstrating strong capabilities in hardware and software installation and maintenance. Educational background includes studies at Southern Illinois University Edwardsville and California State University - East Bay.