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Michael Pellegrini is an IT Manager at Merlin Entertainments since October 2021, where responsibilities include managing workload, service delivery levels, team capacity, and IT project delivery across all attractions while optimizing expenditures. Previously, Michael served as Lead IT Technical Analyst, providing technical leadership to the regional IT team, and as Technical IT Analyst, supporting multiple IT technologies and collaborating with the Global IT Team. Prior experience includes roles as an Information Technology Help Desk Analyst at Data Integrity Services Inc., Information Technology Support Engineer/Data Center Operator at Alternative Choice Wireless, and IT Technician in various contract positions. Michael holds a Bachelor of Science degree in Information Technology from the University of Phoenix, completed between 2012 and 2015.