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Udaya Giri is an experienced Information Technology Support Analyst currently working at Merjent since July 2023, where responsibilities include resolving hardware, software, connectivity, and remote desktop issues while maintaining detailed activity logs within the ticketing system. Prior to this role, Udaya worked at ORION-IT CONSULTING from September 2018 to June 2023, initially as a Junior IT Support Specialist managing local area networks and trouble-shooting printers, and later as an IT Support Specialist focused on rebuilding and repairing PCs and laptops. Udaya holds a Bachelor's degree in Business/Commerce from the School of Management, Tribhuvan University.