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Rosa De Loera has extensive experience in the financial services sector, currently serving as a Digital Project Manager at Meritrust Credit Union since May 2005. Rosa has held multiple roles within the organization, including Member Support Quality Manager and Associate Assurance Specialist, focusing on supporting the Contact Center Team through training, quality reviews, and special projects. Previous roles include serving as a Member Care Specialist, providing on-the-job coaching, and as an Assistant Branch Manager at the Child Care Association - Head Start, where responsibilities included teaching. Rosa's comprehensive background emphasizes a commitment to quality and team development.