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Phil A.'s work experience includes:

- Head of Customer Operations at Mercuryo from March 2023 to present, where they led a team of 13 associates and implemented efficient processes to enhance team productivity.

- Client Operations Manager at TrueLayer from June 2022 to March 2023, where they directed the support team and developed quarterly strategies for the client operations team.

- Customer Operations Manager at Mode from February 2021 to June 2022, where they managed a multi-skilled team and implemented a support system.

- Customer Service Team Lead at Paysend from July 2020 to February 2021.

- Customer Service Team Member at Starling Bank from March 2019 to July 2020.

- Branch Manager at Thrifty Car and Van Rental from July 2017 to February 2019.

Phil A. obtained a BA degree in Modern Languages from The University of Sheffield, where they studied from 2012 to 2016. Additionally, Phil A. has obtained a certification in Anti-Money Laundering (AML) and Financial Crime from High Speed Training in 2021.