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Alan Baranchikov is a seasoned professional in customer success and relationship management, currently serving as a Customer Success Manager at Mercuryo since March 2021. With experience in building strong client relationships and addressing customer needs, Alan previously held roles as an Account Relationship Manager and Customer Support Lead at both Mercuryo and Yandex Go. Notable contributions include fostering community engagement in the NFT gaming space as a Community Development Advisor at Piratos and managing customer feedback initiatives at Meta DAO Guild. Alan holds a Master's degree in Business and Social Skills from the Higher School of Economics and a Bachelor's degree in Project Management from the Russian Presidential Academy of National Economy and Public Administration (RANEPA).