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Nawaf Ali is an experienced operations management professional with a strong background in analytics and team leadership. Currently serving as Operations Analytics Manager at Mercury NZ since November 2022, Nawaf emphasizes collaboration and innovation among team members. Previous roles include Technical Operations Specialist at Westpac New Zealand Limited, where performance reporting on credit products was a focus, and Commercial Team Manager at FlexiGroup New Zealand, leading a 14-member team to enhance customer service and adaptability. Nawaf has also held significant positions at Compass Communications, Zintel Communications Ltd/eVoiceNZ, and KeepItSafe, demonstrating a consistent track record in operational excellence, process improvement, and team development throughout a diverse career spanning over two decades. Nawaf holds a Diploma in Telecommunications from Auckland University of Technology.