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Bruce Coetzee possesses extensive experience in customer management and operations within the utility sector. Currently serving as the Customer Care Manager at Mercury NZ since 2017, Bruce oversees customer escalations and communication strategies. Bruce has held multiple significant roles, including Senior Manager of Financial Journeys and Billing & Collections Manager at Mighty River Power, where responsibilities included billing for all Mercury brands and managing debt collections. Previous positions at Eskom and Umeme Ltd involved customer interaction optimization, retail management, and contact center oversight. Bruce’s foundational education includes National Diplomas in Topographical Survey from Pretoria Technikon.