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Mele G. currently serves as the Customer Support Lead at Mercury, having previously held the position of Customer Support Manager at Kindful, where leadership, training, and mentorship of support specialists were key responsibilities. With extensive experience in customer service and technical support, Mele's background includes roles at the City of Atlanta, YMCA of Middle Tennessee, and various internships focused on grant writing, community programming, and marketing. Mele holds a Bachelor of Arts in Social Entrepreneurship from Belmont University and a Master of Library & Information Science from the University of Tennessee School of Information Sciences.