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Michael Reph is an experienced IT professional and leader with a history of driving operational excellence across various companies. Currently serving as Director of Operations at Merck, Michael leads a team of senior IT specialists in managing major IT incidents, utilizing ITIL and industry best practices for service restoration. As Chief Technology Officer at NOVA Timing Systems since 2010, Michael has focused on enhancing revenue and profitability while optimizing technology solutions for race timing services. Previous roles include Director of Global Service Delivery at Simplify Healthcare, Owner/CEO of SignUp2RaceUSA.com, and Service Delivery Manager at YASH Technologies. Michael's foundational expertise includes roles at Johnson Matthey, Atos International, Siemens IT Solutions & Services, and Saint-Gobain, where Michael achieved significant improvements in service delivery and customer satisfaction. Michael holds a BS in Computer Science from Lehigh University.