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Ivor Jennett has held various managerial positions in the call center industry, focusing on operational management, strategic planning, and overseeing staff members. At T Blatherwick cc, Ivor managed call center operations and recruitment. At Fairheads Benefit Services, Ivor was the Client Services Manager, responsible for day-to-day operations and strategic planning. At Chubb Monitoring Businesses, Ivor led coastal monitoring operations with a large staff under their supervision. Currently, at Merchants, Ivor holds the position of Principle Business Unit Head, overseeing contractual delivery, people development, commercial performance, customer experience, and operational efficiency.