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Russell Mckenny is an experienced IT professional with a focus on technical support and system troubleshooting. Currently serving as an IT Support Center Supervisor at Carters Inc. since December 2017, Russell has progressed through various roles, including Senior Information Technology Support Specialist and IT Support Specialist, handling access requests, software issues, and mobile device troubleshooting. Additionally, Russell works as an Event Services Technical Analyst at Mercedes-Benz Stadium since October 2019. Previous experience includes a Service Desk Analyst Tier I position at CGS, where responsibilities involved password resets and troubleshooting various hardware. Russell also operated as a self-employed PC repair technician from February 2009 to February 2013, addressing malware and system issues. Russell holds an education from Southern New Hampshire University.