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Eric Conn is a Senior Business Analyst for Mercedes-Benz Financial Services USA LLC, where Eric is responsible for Dealer Facing Tools and Systems. Eric also worked at Volkswagen of America, Inc as a Dealer Systems Integration and Program Consultant, Aftersales Operations Manager, and as a Sales Strategy Manager. With an extensive background in the automotive industry and a Master of Business Administration degree from Syracuse University, Eric has a wealth of experience in IT systems, sales strategies, and dealership operations.