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Will Riggs is the account executive at Mercato. Prior to that, they were the director of customer success at Mercato, where they oversaw the growth of consumer sales from $150K/week to a peak of $1M+/day and total merchant partners from 250 to 800+. Will also facilitated 300+ trainings to new clients on Mercato platform, demonstrating products full capabilities including inventory management, order processing, delivery logistics. The trainings ranged from 1 person via Zoom to 40+ people in person. Will also grew CSM department from 1 to 6 with 100% employee retention and created customer service call center of 4 employees to field urgent customer inquiries/needs. In addition, they created onboarding specialist team of 4 to assist in activating merchant partners on Mercato platform. Furthermore, Will transitioned pricing model to monthly subscription, going from $0 to $100K+ MRR in under 9 months. Lastly, they analyzed multiple data points to create a “Merchant Health” system to identify improvements needed to retain and grow merchant base.

Will Riggs attended Northeastern University, where they earned a Bachelor of Science (B.S.) in Business Administration with a focus in finance and management. Will also attended Westfield Senior High School.

They are on a team with Christine Loperena - Onboarding Associate, Gauri Munuswamy - Head of Sales, and Matt Alarie - Senior Software Engineer. Their manager is Bobby Brannigan, Chief Executive Officer.