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Yaritza Figueroa is the Quality & Customer Service Director at Mentor Technical Group. Yaritza has 7 years and 3 months of experience in this position. Prior to this, they were the Compliance Engineer at Johnson Controls for 1 year and 7 months. In this role, they were responsible for ensuring GMP and GDP compliance for the Facility, Utilities and Calibration Department, including participating in internal audits and external regulatory audits (FDA, EMA and ISO 14001), assisting in maintenance of audit records and documenting follow-up from audits. Yaritza was also responsible for the records management process (RIM) in the Facility, Utilities and Calibration Department, as well as the Training Compliance of the Site Services Department. Additionally, they oversaw investigations (events and deviations), developed root cause analysis, corrective and preventive actions, monitored and generated CAPAs to document corrective and preventive actions for the Site Services Department, prepared and monitored Quality Metrics and KPIs, and resolved any issues with pest control, facility maintenance and equipment calibration. Finally, they wrote and reviewed SOPs and change controls, and provided guidance, training and review of locally developed SOPs.

Yaritza Figueroa attended Universidad del Turabo, where they earned a Bachelor of Science in Industrial Engineering in 2009.

The team that Yaritza Figueroa works with is the Quality & Customer Service team.