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Marcia Thompson has over 30 years of experience in customer service, predominantly with Menasha Packaging. Starting as a Customer Service Professional in 1985, Marcia advanced through various roles to become Customer Service Manager and Team Coordinator for a team managing major turnkey accounts. Key responsibilities included creating manufacturing specifications on the SAP Hanna platform and maintaining customer service functions for multiple accounts. Marcia also played a pivotal role in establishing the off-site representative model at Menasha Packaging. Educational credentials include an Associate of Science degree in Accounting from the University of Wisconsin-Fox Valley and further studies at Concordia University-Wisconsin.