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Besan Yacoub is currently working as a Customer Support Officer at MenaITech since May 2021. Prior to this, Besan underwent training in translation at Talal Abu-Ghazaleh Global in January 2020. Besan holds a Bachelor's degree in English translation from Zarqa University, where subsequently completed a customer service support/call center/teleservice operation course at كلية لومينوس الجامعية in 2019-2020.