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Joan Alex Calazans is an experienced Senior Information Technology Support Analyst with a strong background in managing Windows Server environments, including various editions from 2003 to 2019. Current experience includes working at Memora Processos Inovadores S/A since October 2020, with prior positions at Central IT - Governança Corporativa and Indra. Expertise encompasses system information administration, antivirus solutions using Symantec Endpoint Protection, and comprehensive management of Windows services such as Active Directory, Group Policy Objects, and IIS. Additional skills include proficiency in System Center tools, virtualization solutions, and messaging systems, backed by a Bachelor of Technology degree in Computer Systems Networking and Telecommunications from FATESG.