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Stephanie Ratekin currently serves as a Participant Enablement Specialist at Member Loyalty Group, where responsibilities include collecting and delivering best practices for member experience, as well as developing materials that highlight the value of member and employee program features. Prior to this role, Stephanie held various positions such as Training & Enablement Specialist II at SimpliSafe, where training for a central station was facilitated, and Instructional Designer at Ally, focusing on developing strategic learning solutions. Additionally, Stephanie has extensive experience in training program analysis and delivery as a Senior Learning Lending Specialist at Virginia Credit Union and Lead Customer Service Trainer at Elephant Insurance. Stephanie began a career in community outreach as the Community Outreach Director at Fund for the Public Interest. Stephanie earned a Bachelor of Arts in Political Science and Government from Virginia Commonwealth University.