ÂÜÀòÂÒÂ×

Waheeda Brandon has a diverse work experience spanning over several companies.

At Member Driven Technologies, they currently hold the position of Product Manager since January 2022. Waheeda is responsible for administering the introduction of newly converting credit unions to the company's core platform systems. This involves performing quality assurance prior to training and working with decision makers to identify areas for product improvement. Waheeda communicates necessary changes to the implementation analysts, ensuring alignment with credit union policies and procedures.

Prior to this, Waheeda worked at Plante & Moran, PLLC, starting in January 2006. Waheeda held various roles during their tenure, including Network Subject Matter Expert from March 2008 to May 2016. In this role, they led a campaign to improve call center first contact resolution by researching tickets and identifying trends. Waheeda also served as the Regional Onsite Support Specialist/Network Operation Center Coordinator, managing onsite technology support for five Michigan offices. This involved coordinating with office managers to enhance knowledge and awareness of technology initiatives and identifying software/hardware improvements for increased performance and efficiency.

Starting in June 1999, Waheeda worked at Electronic Data Systems. Waheeda held the position of ISO Certified Internal Auditor, Change Champion, and Second Level Helpdesk Agent until January 2006. In this role, they were a member of the Quality Steering Team, responsible for coordinating internal audits, mentoring new auditors, and delivering audit results to executive level leaders. Waheeda also served as the ISO compliant KnowledgeBase process owner and developed and delivered QMS/ISO training for the Global Support Services team.

Overall, Waheeda Brandon has a strong background in IT and project management, with expertise in quality assurance, training, and process improvement.

Waheeda Brandon has a strong educational background in information technology and management. Waheeda earned their Bachelor's degree in Information Technology from the University of Phoenix, where they studied from 2002 to 2005. Following this, they pursued their Master's degree in Information Systems Management from the same institution, completing their studies from 2005 to 2007.

In addition to their academic achievements, Waheeda has obtained several certifications to further enhance their professional skills. In September 2021, they became a Microsoft Certified: Azure Fundamentals, demonstrating their expertise in cloud computing with Microsoft Azure. In October 2021, they obtained the Microsoft Certified: Security, Compliance, and Identity Fundamentals certification, highlighting their knowledge in securing and managing Microsoft products and services.

Furthermore, Waheeda has been certified by SCRUMstudy - Accreditation Body for Scrum and Agile in various areas. In April 2022, they achieved the Scrum Fundamentals Certified (SFC) certification, verifying their understanding of Scrum concepts and techniques. Additionally, in October 2022, they earned the Scrum Product Owner Certified (SPOC) certification, showcasing their proficiency as a Scrum Product Owner.

Overall, Waheeda Brandon's educational journey and certifications reflect their dedication to expanding their knowledge in information technology, management, and agile methodologies.