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Rafael Lind II is currently working as a Customer Experience Manager at Melio, focusing on Incubator Partnerships. Previously, Rafael worked at Runwise as a Customer Support Manager, overseeing operations and technician procedures. Prior to that, Rafael spent several years at Uber in various roles including Project Manager for Earner Recruitment, Team Lead for Customer Experience, and Senior Customer Experience Specialist. Rafael also has experience in the hospitality industry, having worked at Marriott International, The Plaza, and Sheraton Hotels & Resorts in different F&B roles. Rafael holds educational qualifications from Arizona State University, Borough of Manhattan Community College, and John Jay College (CUNY).