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Benjamin Coffey has an extensive background in technical support and application development, featuring a progressive career spanning over two decades. Currently serving as the Head of Technical Support at Melio since March 2021, Benjamin has advanced through roles such as Technical Support Team Lead and Technical Support Engineer. Prior experience includes a Technical Support Engineer position at Dataiku, where responsibilities encompassed providing technical support for Dataiku Data Science Studio and its integration with big data technologies. Benjamin has also held roles at Universal Music Group as a Senior Application Support Analyst, where support and maintenance of web-based and client-server applications were prioritized, and at Capita as a Support Developer focused on a Java-based document management solution. Previous positions include IT Systems Manager at Party Pieces, where Microsoft Dynamics AX 2009 was implemented, and a Software Developer at Hyder Consulting, focused on web-based form development and Dynamics AX customization.