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Patti Cappucci has a strong background in customer support and software analysis. Patti started their career at Johns Hopkins Hospital in 1998, where they served as a Service Manager System Admin. In this role, they were responsible for implementing and administering Incident Management and Change Management modules for a large staff and customer base.

In 2011, Patti joined Linium as a Software Support Analyst. Patti was the initial point of contact for technical support calls regarding HP software products. Patti resolved a significant number of issues and provided quality customer support, either by resolving the issue herself or coordinating efforts with other technicians.

Since 2014, Patti has been working at Melillo Consulting as a Customer Support Team Lead. In this position, they provide high-level customer support for Micro Focus Products and applications. Patti also has experience with licensing Micro Focus/HP products.

Overall, Patti has a wealth of experience in customer support, software analysis, and management of software systems.

Patti Cappucci attended Northern Essex Community College in 1991, where they studied Information Technology. Patti has not obtained a degree from this institution. In terms of additional certifications, Patti obtained several certifications in 2021. These include "How to Organize Your Time and Your Life," "How to Set Goals When Everything Feels Like a Priority," "Managing Your Time," "Be a Better Manager by Motivating Your Team," "New Manager Foundations," and "The Six Morning Habits of High Performers." These certifications were obtained from LinkedIn.