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Sammy Chow is a Senior Manager of Operations at Melco Resorts & Entertainment, possessing extensive experience in managing contact center operations since March 2007. With a background in strategic business development and call center management, Sammy has successfully outlined and executed pre-opening teams, managed departmental strategies to enhance operational efficiencies, and developed training programs to optimize team performance. Prior experience includes roles at Companhia de Telecomunicacoes de Macau S.A.R.L. and Hutchison Telecoms, focusing on quality assurance, process improvement, and revenue generation. Sammy holds a Bachelor's degree in Business Administration and Management from Loyola Marymount University.