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Mauricio Leonardo Rios Cardenas has extensive experience in technical support and customer service roles. Currently serving as Helpdesk Support at Megatech since March 2012, responsibilities include managing internal campaigns. Prior experience includes working at Teleperformance from December 2008 to October 2011, where responsibilities encompassed managing campaigns for Arnet and serving as a product moderator for Windows Live services. Notable achievements at Teleperformance include a temporary supervisor position overseeing 40 agents for the Arnet campaign. Earlier experience at ITETE PERU involved technical support roles. Mauricio holds multiple technical certifications, having studied at institutions such as Universidad Tecnológica del Perú, IDAT, and Cecitel, focusing on computer technology, electronics, and telephony.