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Denis Herail is a seasoned professional with extensive experience in customer care and operations management, currently serving as Senior Director of Customer Care - EMEA for Match Group since February 2021. In this role, Denis defines and implements customer care strategies for Meetic brands across Europe, successfully managing a team of 25 and over 100 outsourced agents, achieving significant savings, and enhancing service quality. Previous positions include Head of Customer Care Operations at Europcar Mobility Group, where Denis led substantial transformations to improve customer experience across multiple countries, and Manager at BearingPoint, focusing on customer relationship management and service strategy development. Educational credentials include an Engineering degree in Electrical, Electronics, and Communications Engineering from ENSEEIHT, complemented by ongoing professional development at Thiga Academy. Denis has received multiple awards for excellence in customer service, reflecting a commitment to innovation and operational efficiency.