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Richard Andrade has a background in computer programming and technical support, ranging from programming analyst roles to customer service positions. Richard has experience in troubleshooting phone and software issues, preparing new phone installations, and providing operational and technical assistance. With a Bachelor's Degree in Computer Programming and a Certificate in Web Design, Richard has a strong foundation in technology and customer support. Currently, Richard is working as a Help Desk Support/Onboarding Specialist at Medtel Communications, where Richard prepares design sessions with customers and tests call flows for installations. Prior to this role, Richard worked as a Project Coordinator at Star2Star/Sangoma and a Tier I Support Technician at Star2Star Communications.