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Marco Kwan is a Junior Software Engineer at MedPro Systems since September 2022, following a strong background in program management and digital marketing. Previously, Marco worked at the NYC Taxi and Limousine Commission from May 2019 to November 2021 in roles including Program Management Specialist, where responsibilities included tracking the Medallion Relief Program and implementing quality assurance procedures that significantly reduced appointment no-shows. As a Program Management Intern, Marco successfully led social media campaigns, resulting in increased inquiries and appointments, and created multilingual materials to inform drivers about COVID-19. Early career experience includes a Marketing Intern position at APT212, where Marco optimized lead management and online listings. Marco holds a Certificate in Computer Software Engineering from Fullstack Academy and a Bachelor of Business Administration in Digital Marketing from Baruch College.