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Davona Delahay has extensive experience in customer service and management, currently serving as the DSR Team Lead at Medline Industries, LP since October 2020, where responsibilities include overseeing customer service operations. Prior to this role, Davona worked as an Office Manager and Customer Support Specialist at SJD Freight LLC, focusing on operational efficiency and client service in logistics from September 2018 to October 2020. Davona's career also includes a significant tenure at the Academy for Salon Professionals from August 2011 to September 2018, managing various departments and facilitating meetings to enhance staff morale and departmental consistency. Early career experience includes serving as a Sales Manager at Sleep Train from July 2004 to August 2011, where Davona excelled in driving sales and customer satisfaction in a competitive retail environment. Education was pursued at Ohlone College.