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As Executive Vice President and COO, Helen Waters plays a pivotal role in defining MEDITECH’s strategic direction, and setting operational priorities and overall communication strategies. She is at the forefront of ongoing customer engagement, product direction, business partnerships, and executive oversight within the company. Ms. Waters reports directly to CEO Michelle O'Connor, and they work together to advance new structures, business models, and approaches to health IT.

Ms. Waters is well-known for her passionate advocacy of digital transformation in healthcare. Elected by her industry peers to be a member of the CHIME Foundation Board in 2018, she is committed to addressing vital issues in healthcare IT and ensuring that the EHR has a positive impact on clinicians, patients, and communities. She is recognized as an agent of change and continues to oversee the advancement of the EHR as a critical building block to the next generational era of digital health.

Ms. Waters has held a multitude of positions with the company during her tenure. A large part of her career has been on the frontlines of Sales and Marketing, where she has served as Vice President since 2015. She was instrumental in shaping MEDITECH's success and growth in the Midwest Region and was also the longtime lead business relationship manager for one of MEDITECH's largest customers, Hospital Corporation of America (HCA).

Ms. Waters also served as Vice President of the Client Services division, where she was responsible for the development, implementation, and service of the Client/Server and MAGIC platforms. In addition, she oversaw the Atlanta-based Home Care division for several years in an operational capacity.