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Shafi Sakhizadha is a seasoned IT professional with extensive experience in technical support and system upgrades, currently serving as a Product Specialist at Loblaw Companies Limited since February 2023. With a long tenure as a Senior Information Technology Support Analyst at MediSystem Pharmacy since November 2015, Shafi has demonstrated expertise in troubleshooting hardware and software issues for over 500 users, successfully upgrading more than 100 employees to modern systems. Previously held roles include IT Support Specialist and IT Support Analyst at Shoppers Drug Mart, where Shafi was responsible for operational support across 1200+ stores, and Technical Support Representative at Kodak Canada Inc., focusing on technical assistance for clients across North America. Shafi holds a diploma in Computer Technology/Computer Systems Technology from Centennial College, completed in 2004.