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Shaniqua Lowman is an experienced professional currently serving as a Senior Quality Concern Specialist at Medifast, Inc. since September 2020, where responsibilities include resolving product quality concerns and order fulfillment issues while utilizing tools like Salesforce Service Cloud. Previously, Shaniqua worked at Maryland MVA - MDOT from November 2015 to July 2022 as a Customer Agent II, leading a project to overhaul the case management system during the COVID-19 pandemic and providing training to department personnel. Earlier experience includes a position as a Call Center Representative at TeleRep. Shaniqua holds a certification as an Aesthetician/Esthetician and Skin Care Specialist from Cortiva Institute and is a graduate of North County High School.