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Ferdinand E. currently serves as the Vedoucí kontaktního centra at MEDICON since September 2023, overseeing operations at the healthcare contact center that acts as the primary point of contact for patients seeking medical assistance or information. Previous experience includes a progression of roles at Médea Group from Supervizor call centra to Team Leader and Senior supervizor, accumulated over a decade from August 2013 to September 2023. Ferdinand E. began a career in customer service as a Pracovník kontaktního centra at Médea Research k. s. from July 2012 to July 2013 and holds an educational background from Obchodní akademie Holešovice, where studies were completed from September 2008 to May 2012.