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Kristen Montalvo is a Customer Marketing Specialist at Medical Mutual since August 2022, previously serving as a Customer Success Specialist and Sales and Contract Support Specialist at Service Express from March 2020 to August 2022. Kristen has a proven track record in managing customer onboarding, leading pilot programs for new sales models, and ensuring a high renewals success rate. Prior experience includes roles in event sales coordination and administrative support, where Kristen generated significant revenue and enhanced operational efficiency. Kristen holds a Bachelor of Science degree in Communication from Ohio University and has engaged in various leadership positions, including Chapter Treasurer for Alpha Omicron Pi Fraternity.