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Patricia Dettman has extensive experience in the healthcare industry, working in various roles such as Customer Service Representative, Health Plan Specialist, and Enrollment and Eligibility Process Analyst. Patricia has a strong background in customer service, quality assurance, and regulatory compliance. Patricia's expertise includes assisting employees with security registration, auditing customer service calls for insurance policies, and handling prescription benefit inquiries. Patricia is skilled in using multiple systems efficiently and ensuring compliance with HIPAA and other regulatory requirements. Patricia is currently working at Medica as an Enrollment and Eligibility Process Analyst.