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Michelle Olson is a seasoned professional with extensive experience in the healthcare industry, currently serving as the Value Stream Owner for Provider Networks at Medica since May 2023. Prior to this role, Michelle worked at Dean Health Plan, Inc. for nearly 19 years, advancing through various positions including Director of Member Relations and Customer Experience, Customer Service and Grievance and Appeals Manager, and Grievance and Appeal Program Manager. Michelle began the career as a Customer Service Representative, showcasing a strong foundation in customer care across multiple roles. Michelle holds degrees from Gustavus Adolphus College and Edgewood College.