ÂÜÀòÂÒÂ×

Geoff Carl has over 15 years of experience in quality assurance and training within the customer service sector. Currently serving as a Quality Assurance Manager at Medica since January 2020, Geoff Carl previously held the position of Director of Quality Assurance at Alorica from October 2008 to January 2020. In this role, Geoff Carl provided infrastructure support for quality platforms and conducted performance analysis to inform business intelligence regarding KPIs. Additionally, as a Training and Quality Manager, Geoff Carl utilized instructional design and adult learning theory to develop training programs and assessments focused on core competencies, alongside experience as a Technical Support Supervisor and Representative.