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Eric Presteen has extensive work experience in the field of IT. Eric started their career at Thrivent Financial in 2001 as a Sr. Technology Support Specialist and later transitioned to the role of Technical Systems Designer. In 2005, they joined Medica as a Sr. Technical Analyst and then moved on to become an IT Change Management Analyst. Finally, Eric became the Lead ServiceNow Developer at Medica in July 2012.

Eric Presteen earned a Bachelor of Science degree in Therapeutic Recreation from the University of Wisconsin-La Crosse between 1995 and 1999. Additionally, they hold certifications such as A+ (CompTIA), ITIL V2 Release and Control Practitioner, ITIL V3 Foundations, and ServiceNow Certified System Administrator from ServiceNow.