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Christy Gillain Kofoed, CSM, CSPO, MBB, currently serves as the Pharmacy Operations Program Manager at Medica since October 2022. With a robust tenure at Blue Cross and Blue Shield of Nebraska from September 1988 to September 2022, Christy held various leadership roles, including Manager of Utilization Management Specialist, where accountability involved leading day-to-day operations, coaching staff, and participating in cost reduction initiatives. Previous positions include Scrum Master, Agile Delivery Manager, and Senior Business Design Analyst, demonstrating expertise in agile processes and business transformation. Early career experiences include roles at Payless Cashways Building Materials Company and Critical Care Associates, focusing on accounting and medical billing functions. Christy holds a degree in Business Management from Metropolitan Community College.