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Nicole Martin is an accomplished Senior Business Analyst with extensive experience in various roles across multiple organizations, including Medibank, Telstra, and Bupa Australia. Currently at Medibank since July 2017, Nicole has led compliance projects, conducted call centre analyses, and managed IVR design and rollout initiatives. Previous roles involved executing marketing automation projects and contributing to business benefit analysis at Telstra. With a solid foundation in PCI compliance at Bupa and a diverse background in business requirements analysis and process improvements at AXA, Nicole possesses a well-rounded expertise in business analysis and project management. Nicole holds a degree in Science, with a focus on Maths Statistics, from the University of Melbourne.