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Kattral O'Sullivan is a Senior CX Designer at Medibank, with extensive experience in customer experience and change management across various organizations. Previously, Kattral served as CX Manager at ahm Health Insurance, focusing on strategic project design and customer experience enhancements. At UnitingCare Queensland, Kattral held roles as CX & Innovation Manager and Enterprise Change Manager, leading teams to develop customer experience strategies and manage corporate change practices. Additional experience includes positions at RACQ as Member Experience Enablement Lead, Blue Care as Organisational Change Manager, and various roles in account management at Australian Regional and Remote Community Services Ltd, Staples Australia/New Zealand, and Redox Pty Ltd. Kattral holds a Bachelor of Arts from Victoria University of Wellington and is skilled in blending creative and analytical approaches to drive impactful changes in customer experience.