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Amethyst Kettrell has a diverse background in customer service and management, currently serving as a Concierge at Mediate Management Company since October 2021, where responsibilities include organizing packages, maintaining building security, and interacting with a high volume of residents and visitors daily. Previous experience includes a role as a Concierge at Allpet Veterinary Clinic, where duties involved scheduling appointments and managing communications, as well as a Receptionist role emphasizing customer interaction and payment management. Amethyst has also worked as a Shift Leader at Tropical Smoothie Cafe, demonstrating strong leadership and operational skills, and as a Team Member at Yellow Bird Catering, where interpersonal skills were developed. Amethyst holds a Bachelor's degree in Sociology and Criminal Justice from Suffolk University, complemented by education from Annie Wright Schools.