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Duncan Cook has a diverse work experience spanning several roles and companies. Duncan currently works at MediaKind as a Program Manager, responsible for the financial and commercial performance of delivered services to key customers. Prior to this, they worked at Ericsson as a Media Service Delivery Manager and Senior Engineer, where they ensured the correct delivery of customer support services and acted as a team leader. Before that, Duncan worked as a Contract Support Engineer and Customer Service Engineer at Ericsson, managing SLA accounts and providing technical support. Duncan also worked as a World Wide Systems Engineer at Telsis, where they built and tested core elements in telecoms networks worldwide. Additionally, Duncan has experience as a Sales Engineer at Access Keyboards, managing customer accounts and providing technical support. Duncan started their career as a Support Technician at NTL (now Virgin Media), enhancing their communication and problem-solving skills.

Duncan Cook's education history begins in 2001 when they enrolled at the University of Reading. Duncan pursued a degree in Electronic Engineering and completed their studies in 2005, earning a Bachelor of Engineering with Honors (B Eng (Hons)). After their time at the University of Reading, there is no further information available about their formal education.

In terms of certifications, Duncan Cook has obtained several additional qualifications. In November 2020, they achieved the ITIL Foundation Certificate in IT Service Management V4 from AXELOS Global Best Practice. In June 2020, they completed the ITIL Foundation 4 First Look course through LinkedIn. Additionally, in June 2020, they completed the Introduction to 5G course, also on LinkedIn.

In November 2021, Duncan Cook obtained three certifications related to Azure cloud computing. These include Learning Azure Management Tools and Learning Azure Network Security, both obtained through LinkedIn, and Prepare for the Microsoft Azure Fundamentals Exam (AZ-900).

Lastly, there is a list of certifications with no associated institutions provided. These include Ericsson (Semcon) PROPS-C Project Managers obtained in December 2012, Ericsson Certified Associate - Linear Broadcast TV (ECA-TV) obtained in October 2011, DOCSIS 3.0 fundamentals obtained in June 2009, Signalling System #7 obtained in December 2005, and The Fundamentals of Telecommunications: Voice Network Basics obtained in December 2005. No further details are available regarding the institutions where these certifications were obtained.