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Zachary Lono is an experienced professional in customer support and sales, currently serving as a Customer Support Team Lead at MEDHOST since May 2021, where oversight of a team of 11 Support Analysts has led to significant improvements in customer satisfaction and onboarding efficiency. Previously, Zachary held positions as a Senior Analyst and Tier I Analyst at MEDHOST, providing high-level technical support and troubleshooting for complex issues. Additional experience includes being a Sales Representative at V1 Tech and a Customer Service Representative at Uline and Southwestern Carpets, Ltd., where skills in managing customer inquiries and processing orders were developed. Zachary began a career in service with various roles at Sam's Club from 2011 to 2019. Educational credentials include a Bachelor of Arts in Music from Texas Woman's University and an Associate of Arts in Music from Dallas College.