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Susan Powell has extensive experience in benefits administration and account management, currently serving as an Account Manager at Medcom since January 2017. Prior roles include Pension Specialist at NGA Human Resources, where responsibilities included processing pension transactions and auditing database updates, and various positions at ING, focusing on operations and client relations. Earlier in their career, Susan worked at CitiStreet, managing flexible spending accounts and health and welfare operations. Susan holds an Associate of Arts degree in Business from Florida State College at Jacksonville.